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FAQ
Most questions can be answered here in the FAQ.
Frequently asked questions
How can I set up a first time scooping?
Please fill out our contact form and we will get in contact with you ASAP to set up a day to service your yard.
You can also call or text at (440) 222-8592
Email: Scoopngo440@gmail.com
How do I pay?
We accept credit/debit through Stripe. The first invoice will keep your card on file for future billing. We bill prepay each month.
Do I need to be home for my yard to be scooped?
No. As long as we have access to the yard, we can service your yard without you being present. We will send you a text before and after the job is done!
Do you service Dog Waste Stations or commercial properties?
Yes! We routinely empty, sanitize, and refill dog waste stations. We also offer installation of dog waste stations and scooping of common areas or properties for commercial clients.
Please visit Scoop440.com/commercial
How do I cancel or pause my service?
Give us a call/text at (440) 222-8592 or an email at scoopngo440@gmail.com and let us know so we can take you off the schedule.
Are you insured?
Yes! We are fully insured with general liability coverage for your protection and peace of mind.
Can I have my dog in the yard?
We request that all dogs are securely inside while scooping the yard for the safety of everyone. Thank you!
How is my pets waste disposed of?
Your pets waste will be bagged with fresh scented trash bags and disposed of in your bin.
We also offer Haul Away Service for recurring customers for an additional $5/week
What if the weather is bad?
During extreme weather such as thunderstorms, blizzards/accumulating snow, very low or extreme temperatures, and flooding we will not be able to service your yard. We will try to accommodate within the same week or we will return next week.
Light rain is no problem and your yard will still be serviced.
We only issue credits for missed weeks if you scoop your yard during the missed week. Thanks for your understanding!
I am outside of your service area, can I request service?
We are building up our routes and expanding our service areas! Please fill out our contact form and we will see if we can fit you into an existing route.
Can I request a specific day for service?
We do our best to accommodate requests but your weekly service day is mostly decided by your address to allow the most efficient routes. Some towns we do pass through twice a week so we do offer some flexibility in scheduling.
I live in a Condo/Apartment. Can I still request service?
Yes! We do scoop condos and apartments with small yards or common areas where your dog frequently visits.
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